Quality Analysis Of Health Officers' Services Reviewed From Work Coordination Between Service Partners In Public Helath Service Sambi, Kediri Regency

Abstract

In the public helath service organization, it is very necessary to coordinate from each sector between leaders to doctors, doctors to nurses, nurses to nurse assistants and vice versa. And as a professional health worker, someone will be required to be able to provide good health services. The purpose of this study is to analyze the effect of work coordination between office colleagues on the service quality of health workers at the Sambi Health Center, Kediri Regency The design of this research is an observational quantitative study with a cross sectional approach with the focus of the research being directed at analyzing the effect of work coordination between colleagues on the service quality of health workers at the Sambi Health Center, Kediri Regency with a population of 35 respondents and a sample of 32 respondents taken with the Simple Random technique Sampling. The findings showed that most of the respondents had good work coordination as many as 16 respondents (50%). Most of the respondents have sufficient health services as many as 18 respondents (56.2%). The results of the study using Ordinal Regression showed that the service of health workers with a p-value of 0.000 < 0, 05, then H0 is rejected and H1 is accepted, so it can be concluded that there is an effect of work coordination between service colleagues on the service quality of health workers at the Sambi Health Center, Kediri Regency. Expected toHealth workers can coordinate well with one another in order to produce excellent service to patients.