Analysis of Nurses' Job Stress in the Neonatal Intensive Care Unit (NICU) Room Bhakti Dharma Husada Regional Hospital, Surabaya

Abstract

Work stress is a symptom felt by workers when the source of stress interacts with individual characteristics either alone or together with other factors which have an impact on physiological and psychological balance disorders. Work stress can cause physical health problems, mental health problems, and increase the risk of work accidents.The aim of this research is to determine work stress among nurses in the NICU Room at Bhakti Dharma Husada Hospital Surabaya using standard psychological factors from Minister of Manpower Regulation No. 5 of 2018 concerning Occupational Safety and Health. The research design is descriptive qualitative using purposive sampling technique. The main informants numbered 11 people and 2 triangulations, namely the person in charge, clinical supervisor and head of the NICU room at Bhakti Dharma Husada Hospital, Surabaya. The research results show that the factors that cause work stress in nurses are role ambiguity, role conflict, quantitative overload, qualitative overload, career development and responsibility towards others. The stress experienced by nurses is mild stress and moderate stress, with symptoms of fatigue, dizziness, increased pulse, palpitations, restlessness, stomach ache, decreased appetite, inability to sleep and restless thoughts. It is hoped that the division of duties is clear so that the implementing nurse is more aware of their duties and responsibilities. Hospitals are expected to be able to analyze and manage work stress and, if necessary, can increase the number of employees according to needs to reduce excessive workload so that it does not trigger stress in nurses.